Most users agree that property management software is the best tool on the market available for landlords.
But choosing between platforms is a time and research-intensive process.
First, you have to determine your rental business’s basic needs when it comes to software. What features and functionality are nonnegotiable for you?
Next, you must research which software platforms are available and decide whether their pricing fits into your overall budget.
Innago and Landlord Studio are two popular property management software options. If you’ve narrowed down your search to these two choices, you’re in the right place.
In this article, we break down the pros and cons of Innago and Landlord Studio: their pricing, features, customer support, and reviews. By the end, you should have an idea of which platform is the best one for your property management needs.
Pricing
Landlord Studio
Landlord Studio keeps pricing simple with two options: Go and Pro versions.
The Go option is free and includes basic features like rent collection, tenant screening, and maintenance management. Landlords can use this plan with up to three properties.
To add more properties or gain access to more advanced features, you’ll need to purchase the Pro version for $12 per month. This plan includes automated bank feeds, advanced financial reporting, and unlimited users and document storage.
Innago
For Innago users, pricing is even simpler: it’s entirely free.
There are no pricing tiers, hidden fees, or caveats down the line. Instead, Innago makes money through small add-on services charged to tenants, not landlords. These include a $2 fee for paying via ACH transfer and a 2.75% fee for credit card transactions. Tenants can also purchase renter’s insurance on the platform and pay certain small screening fees for credit or criminal history reports.
Landlords can cover these fees if they wish but aren’t required to. For most Innago users, access to the software—and all its features—remains free year long.
Features
Landlord Studio
Landlord Studio offers the following key features across the Go and Pro plans:
- Online rent collection
- Rent receipts and reminders
- Income and expense tracking, including invoicing, mileage tracking, and automated bank feeds
- Financial reporting with Xero integration
- Data export and accountant collaboration
- Rental listings
- Basic tenant screening
- Basic maintenance management
On Capterra, Landlord Studio’s features earned a 4.6 out of a possible 5 stars. Keep in mind, however, that the platform’s Go plan is quite limited and won’t offer the same functionality as the lower-tiered plans on most competitive platforms. The Pro plan also doesn’t offer too many more features than the Free plan.
Innago
Innago’s key features include:
- Online rent collection through ACH, credit, or debit
- Listing syndication and partnerships with top listing sites like Realtor.com, Padmapper, and Zumper
- Online leasing with eSignatures, status tracking, and unlimited Cloud storage
- Custom rental application builder
- Tenant screening tools (including credit, criminal, and eviction history reports)
- Automated invoicing and late fee capabilities
- Maintenance management with picture/video upload capabilities, ticket delegation, and work order tracking
- Financial reporting tools
Overall, Innago’s features are rated slightly higher than Landlord Studio’s, at 4.8 out of 5 stars.
Customer Support
Customer support is a critical component for most landlords. If there’s a problem or concern with the software, you need to be able to count on the company to resolve it effectively and efficiently.
Landlord Studio provides its users with phone and email support. It also has an informational help center with webinars blog articles about the software and answers to the most asked questions.
Innago also offers phone and email support. However, Innago users are assigned a dedicated account representative whom users can reach out to personally by phone, email, or live chat. Innago support representatives return calls within a few hours if not immediately, and users can even reach someone after business hours.
Lastly, like Landlord Studio, Innago offers a learning center with educational blog articles about the software and other topics. Innago also hosts live webinars to assist new users during the setup process and one-on-one demos by request.
Overall, Innago’s customer support received 4.9 stars out of 5 on Capterra. Landlord Studio’s support team was rated only slightly lower, at 4.8 stars.
Reviews
Because there are multiple great property management software options on the market, ratings tend to be high across the board. Innago and Landlord Studio have some of the highest reviews in the industry.
According to Capterra, 97.4% of users said they were likely to recommend Landlord Studio to other landlords. For Innago, 98.8% of users said the same. While the difference isn’t huge, we can still see that Innago users are, on average, more satisfied with their software choice than their counterparts using Landlord Studio.
Conclusion
If you’re considering Innago vs. Landlord Studio, reviews and customer support make these two options approximately equal. However, when it comes to pricing and features, there’s a clear winner: Innago. Innago’s free placing, intuitive design, and powerful features available for all users make it the exceptional property management software option you’ve been looking for.
Read more about: Real Estate Software
